# Refund and Return Policy
**Last Updated: February 17, 2026**
At BeautyShop India, customer satisfaction is our priority. This policy outlines the terms for returns and refunds in compliance with Indian consumer protection laws.
## 1. Return Eligibility
### 1.1 Eligible Products
You may return products within **7 days** of delivery if:
- Product is unused, unopened, and in original packaging
- All tags, labels, and seals are intact
- Product is not damaged or tampered with
- Original invoice is provided
### 1.2 Non-Returnable Products
The following cannot be returned due to hygiene and safety:
- Opened or used beauty products
- Products with broken seals
- Innerwear and intimate products
- Customized or personalized items
- Sale or clearance items (unless defective)
- Gift cards and vouchers
## 2. Reasons for Return
### 2.1 Damaged or Defective Products
**Full refund or free replacement**
- Product arrived damaged during shipping
- Manufacturing defects
- Product different from description
- Expired or near-expiry products
**Timeline:** Report within 48 hours of delivery with photos
### 2.2 Wrong Product Delivered
**Full refund or free replacement**
- Received incorrect item
- Missing products from order
- Incomplete order
**Timeline:** Report within 48 hours of delivery
### 2.3 Change of Mind
**Return shipping charges apply**
- No longer want the product
- Ordered by mistake
- Found better alternative
**Timeline:** Initiate return within 7 days of delivery
## 3. Return Process
### Step 1: Initiate Return
- Log in to your account
- Go to "My Orders" and select the order
- Click "Return Item" and select reason
- Upload photos if product is damaged/defective
### Step 2: Return Approval
- Our team reviews your request within 24-48 hours
- You'll receive approval or denial via email/SMS
- If approved, return pickup scheduled
### Step 3: Product Pickup
- Keep product ready in original packaging
- Courier partner will collect from your address
- Free pickup for damaged/defective/wrong products
- ₹[X] pickup charge for change of mind returns
### Step 4: Quality Check
- Returned product undergoes quality inspection
- Processing time: 2-3 business days
- You'll be notified of inspection results
### Step 5: Refund/Replacement
- **Refund:** Processed to original payment method
- **Replacement:** New product shipped
- Timeline: 5-7 business days
## 4. Refund Methods
### 4.1 Original Payment Method
- Credit/Debit Card: 5-7 business days
- UPI/Net Banking: 3-5 business days
- Wallets: 2-3 business days
- COD: Bank transfer (provide account details)
### 4.2 Refund Amount
**Damaged/Defective/Wrong Product:**
- Full product price + shipping charges
**Change of Mind:**
- Product price only
- Return shipping deducted (₹[X])
- Original shipping charges non-refundable
## 5. Replacement Policy
### 5.1 Replacement Eligibility
- Available only for damaged/defective/wrong products
- Subject to product availability
- If unavailable, full refund issued
### 5.2 Replacement Process
- Select "Replace" option during return
- New product shipped after quality check
- Free shipping for replacement orders
## 6. Cancellation Policy
### 6.1 Before Shipping
**Full refund**
- Cancel anytime before order is shipped
- Refund processed within 2-3 business days
### 6.2 After Shipping
**Return policy applies**
- Cannot cancel once shipped
- Follow return process above
### 6.3 How to Cancel
- Log in to your account
- Go to "My Orders"
- Click "Cancel Order"
- Select cancellation reason
## 7. Special Cases
### 7.1 Missing Products
- Report within 48 hours with unboxing video
- Missing items will be shipped or refunded
- Investigation conducted for frequent reports
### 7.2 Damaged Packaging
- Accept delivery and note damages with courier
- Report immediately with photos
- Refund or replacement provided after verification
### 7.3 Bulk Orders
- Different terms may apply for bulk purchases
- Contact customer support for assistance
## 8. Exceptions and Disclaimers
### 8.1 Liability
- Not responsible for damage after delivery acceptance
- Seal breakage after delivery voids return eligibility
- Product must be unused and in sellable condition
### 8.2 Cosmetic Reactions
- We are not liable for allergic reactions or skin issues
- Always perform patch test before use
- Read product ingredients carefully
- Consult dermatologist for concerns
### 8.3 Natural Variations
- Slight color/texture variations are normal
- Handmade products may have minor differences
- Not grounds for return unless significantly different
## 9. Contact Us
For return or refund queries:
**Email:** admin@beautyshopindia.in
**Phone:** 8431821788
**Hours:** Monday-Saturday, 10 AM - 6 PM IST
**Support Response Time:**
- Email: Within 24 hours
- Phone: Immediate during business hours
## 10. Customer Rights (Consumer Protection Act, 2019)
As per Indian law, you have the right to:
- Return defective products within warranty period
- Receive refund for non-conforming goods
- Fair compensation for unfair trade practices
- Seek redressal through consumer forums
## 11. Compliance
This policy complies with:
- Consumer Protection Act, 2019
- Consumer Protection (E-Commerce) Rules, 2020
- Legal Metrology (Packaged Commodities) Rules, 2011
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**Note:** This policy is subject to change. Always check the latest version on our website. For any disputes, courts in [Your City] shall have exclusive jurisdiction.
