Shipping Policy

# Shipping Policy **Last Updated: February 17, 2026** BeautyShop India is committed to delivering your orders safely and on time. This policy outlines our shipping procedures, timelines, and charges. ## 1. Shipping Coverage ### 1.1 Serviceable Areas - We ship to all locations across India - Includes urban, semi-urban, and rural areas - Pin code verification at checkout - Some remote areas may have limited courier services ### 1.2 International Shipping - Currently NOT available - Coming soon to select countries ## 2. Shipping Methods ### 2.1 Standard Shipping **Delivery Time:** 5-7 business days **Cost:** ₹50 for orders below ₹500 **Tracking:** Available **Best for:** Regular orders ### 2.2 Express Shipping **Delivery Time:** 2-3 business days **Cost:** ₹150 for all orders **Tracking:** Real-time updates **Best for:** Urgent requirements ### 2.3 Free Shipping **Delivery Time:** 5-7 business days **Eligibility:** Orders above ₹500 **Tracking:** Available **Applied automatically at checkout ## 3. Order Processing ### 3.1 Processing Time - Orders processed within 24-48 hours - Business days: Monday to Saturday (excluding public holidays) - Orders placed on Sunday/holidays processed next business day ### 3.2 Order Confirmation - Confirmation email sent immediately after payment - Shipping notification with tracking when dispatched - Delivery updates via SMS and email ### 3.3 Bulk Orders - Processing time: 3-5 business days - Contact customer support for custom shipping arrangements ## 4. Shipping Charges | Order Value | Standard Shipping | Express Shipping | |-------------|-------------------|------------------| | Below ₹500 | ₹50 | ₹150 | | ₹500 - ₹999 | FREE | ₹150 | | Above ₹1000 | FREE | ₹100 | **Note:** Charges calculated automatically at checkout based on delivery pin code and cart value. ## 5. Delivery Timeline ### 5.1 Expected Delivery **Metro Cities:** 2-4 business days **Tier 2 Cities:** 4-6 business days **Tier 3 Cities/Rural:** 5-8 business days ### 5.2 Factors Affecting Delivery - Weather conditions - Natural disasters - Political unrest or strikes - Courier service delays - Incorrect address provided - Recipient unavailability ## 6. Order Tracking ### 6.1 Tracking Information - Tracking ID sent via email and SMS - Track on our website: "My Orders" section - Direct courier partner website tracking - Real-time status updates ### 6.2 Tracking Statuses - **Order Confirmed:** Payment received, preparing for shipment - **Dispatched:** Package handed to courier partner - **In Transit:** Package moving to your location - **Out for Delivery:** Delivery attempt today - **Delivered:** Successfully delivered ## 7. Delivery Attempts ### 7.1 First Attempt - Courier partner will attempt delivery - SMS/Call before delivery - Signature required on delivery ### 7.2 Failed Delivery If delivery fails due to: - Address incorrect/incomplete - Recipient unavailable - Refused by recipient - Access issues to location **Actions:** - Second delivery attempt next business day - Contact customer support to reschedule - After 3 failed attempts, order returned to us ### 7.3 Re-delivery Charges - First 2 attempts: Free - 3rd attempt onwards: ₹50 per attempt - Applicable for customer-caused failures only ## 8. Address Guidelines ### 8.1 Complete Address Must Include - Full name of recipient - Complete street address with landmark - City, State, and PIN code - Mobile number (mandatory) - Alternate contact number (recommended) ### 8.2 Address Changes - **Before dispatch:** Change via "My Orders" or contact support - **After dispatch:** Cannot be changed, contact courier partner directly - Ensure correct address at checkout ## 9. Delivery Issues ### 9.1 Package Not Received - Check with neighbors/building security - Verify delivery address and contact details - Check tracking status - Wait 24 hours for delayed updates - Contact support with order details ### 9.2 Damaged Package - Do NOT accept damaged package - Take photos/video if possible - Report immediately to support - Courier partner will return to us - Replacement/refund processed per Return Policy ### 9.3 Wrong/Missing Items - Report within 48 hours with photos - Missing items shipped at no extra cost - Wrong items: Free return pickup and reshipment ## 10. Shipping Partners We work with trusted courier partners: - Shipmozo (Primary partner) - Delhivery - Blue Dart - India Post - Regional courier partners **Selection:** Based on delivery location for fastest service ## 11. COD (Cash on Delivery) ### 11.1 Availability - Available for orders up to ₹5,000 - Additional COD charge: ₹50 - Available in most serviceable areas - May not be available in remote locations ### 11.2 COD Payment - Pay exact amount to courier partner - Request for change may delay delivery - Digital payment (UPI) to delivery person preferred - Invoice provided with package ## 12. Shipping Restrictions ### 12.1 Products - All beauty and cosmetic products shipped - No hazardous or flammable items - Compliance with courier partner guidelines - Aerosol products may have restrictions ### 12.2 Locations - PO Box addresses not accepted - Military/Border areas may require additional verification - Some pin codes may be unserviceable ## 13. Customs and Duties - Not applicable for domestic shipping within India - All prices inclusive of GST - No hidden charges or duties ## 14. Gift Wrapping - Gift wrapping available at checkout (₹30) - Includes gift bag and greeting card - No invoice inside package (sent via email) - Gift message option available ## 15. Contact Us For shipping-related queries: **Email:** admin@beautyshopindia.in **Phone:** 8431821788 **WhatsApp:** [your-whatsapp] **Support Hours:** Monday-Saturday, 10 AM - 6 PM IST ## 16. Force Majeure We are not liable for delays or failures due to: - Natural disasters (floods, earthquakes, etc.) - Pandemic or epidemic situations - Government restrictions or lockdowns - War, civil unrest, or strikes - Other events beyond our reasonable control **Action:** Orders will be processed as soon as possible after situation normalizes. ## 17. Compliance This policy complies with: - Consumer Protection (E-Commerce) Rules, 2020 - Legal Metrology Act, 2009 - Indian Post Office Act, 1898 --- **Note:** Shipping times are estimates and not guaranteed. For urgent requirements, please contact customer support before placing order.

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